Frequently Asked Questions
What makes Samisha Organic different from other skincare brands?
Samisha Organic stands out for its commitment to using natural ingredients rooted in the earth, free from harmful substances like sulphates, silicones, parabens, harsh detergents, and mineral oils. Our products are cruelty-free, sustainably crafted, and inspired by ancient beauty practices.
Are Samisha Organic products suitable for all skin types?
Yes, our products are carefully formulated to be suitable for all skin types. We offer a diverse range that caters to various skincare needs.
How do I know if Samisha Organic products are safe for sensitive skin?
Our products are composed of non-toxic and pure ingredients, making them gentle on the skin. However, we recommend doing a patch test before applying any new product, especially if you have sensitive skin.
Are Samisha Organic products environmentally friendly?
Yes, we are committed to sustainability. Our brand considers the needs of future generations in all aspects of production, from sourcing ingredients to packaging materials.
Do Samisha Organic products have a long shelf life?
Yes, our products are known for their longer shelf life, ensuring you can enjoy the benefits of organic skincare for an extended period.
Can I use Samisha Organic products during pregnancy?
While our products are made from natural ingredients, it's advisable to consult with your healthcare provider before introducing new skincare products during pregnancy.
Are Samisha Organic products tested on animals?
No, Samisha Organic is a cruelty-free brand. We do not conduct any testing on animals, and our commitment is to provide products that are ethically crafted.
How can I contact Samisha Organic for customer support?
For any inquiries or support, you can reach out to our customer service team through the "Contact Us" section on our website or by emailing [firstname.lastname@example.org](mailto:email@example.com).
Can I find Samisha Organic products in physical stores?
Currently, Samisha Organic products are available exclusively online through our official website. We aim to provide a seamless and direct shopping experience for our customers.
Is Samisha Organic involved in any charitable or community initiatives?
Yes, Samisha Organic is dedicated to adding value to our customers' lives. We actively explore opportunities for charitable and community initiatives to contribute positively to society. Stay tuned for updates on our social responsibility efforts!
How can I track my order/When will I receive my order?
Once your order is shipped, you will receive a tracking link via email to monitor its progress. Estimated delivery times vary based on your location and the chosen shipping method.
How do I know that my order is confirmed?
Upon successful placement of your order, you will receive an order confirmation email with details such as order number, products purchased, and billing/shipping information.
Can I modify my order after placing it?
Unfortunately, we cannot modify orders once they are confirmed. Please review your order carefully before finalizing the purchase.
Will I have to bear the shipping charges?
Shipping charges may apply, and they will be displayed during the checkout process. However, we occasionally offer promotions with free shipping, so stay tuned for updates.
Do you have Cash On Delivery (COD) facility?
Yes, we offer Cash On Delivery (COD) as a payment option for your convenience.
How much time does it take for the order to be delivered?
Delivery times vary based on your location and the chosen shipping method. You can track your order using the provided tracking link.
Can the billing address be different from the shipping address?
Yes, you can specify a different billing address during the checkout process.
Do you ship outside India?
Currently, we only ship within India. International shipping options may be considered in the future.
What do I do if I'm having trouble making payments online?
If you encounter payment issues, please ensure your payment information is accurate or try an alternative payment method. For further assistance, contact our customer support.
By when can I return a product I haven't used? Do you cater to returns? What if I don't like the product and want to return it?
Please refer to our return policy on the website for details on returns and exchanges.
How can I get in touch with Samisha Organic?
You can reach out to us through the "Contact Us" section on our website or by emailing.
What is the Toxic 20?
The Toxic 20 represents a list of harmful ingredients that we avoid in our formulations, ensuring clean and safe skincare products.
Are you a clean brand?
Yes, Samisha Organic is committed to being a clean beauty brand, avoiding harmful ingredients in our products.
Do you use sulfates or parabens in your products?
No, our products are free from sulfates and parabens, ensuring a clean and safe skincare experience.
For how long are the products safe to use?
The recommended shelf life of our products is mentioned on the packaging. Please check the product label for specific details.
Do you test your products on animals?
No, Samisha Organic is a cruelty-free brand. We do not conduct any testing on animals.
Are your products 100% natural?
While we prioritize natural ingredients, our formulations may also include safe synthetic ingredients for effectiveness.
Are your products vegan/vegetarian?
All of our products are vegan/vegetarian. Check the product details or labels for specific information on each item.