Refund and Return Policy
We do not accept returns for any beauty product as well as beauty accessories apart from Manufacturing Defect or Damaged during transportation. If there is any defect you need to inform us by sending an email or calling our call-center within 24 hours of receiving & accepting the product. We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by calling us +91 97112 09287 or by emailing us at email@example.com
How do I return a product?
If product has to be returned due to damaged in transportation or manufacturing defect, we currently don’t have pickup option. Please reach out to us on whatsapp, email or by calling us +91 97112 09287, we will replace the product with new one or offer other solution after conforming it with you. Product replacement may be delayed as this will depend upon stock availability also.
Where do I return the product?
One your return or exchange/ replacement request is accepted by us (within the conditions mentioned above), you will have to send the product to :-
Samisha Organic (OPC) Pvt Ltd.
Address: B-248, Nehru Ground NIT Faridabad 121001
Phone Number: +91 97112 09287
Please also inform payment mode at firstname.lastname@example.org for the refund.
Typically the refunds are initiated within 4-5 days of Product Inspection and acceptance. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers, the time taken for refund depends on the bank. Expected time line for refund would be 5 - 7 Working/Business days.
Please note for prepaid orders if customer doesn't accept the order, we may deduct INR 65 as shipping fee.
Cancellation PolicyYou can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation requests are considered typically before order dispatch and orders are dispatched within 24 hours of order placement. You can reach out to us through whatsapp support, email support or by calling us +91 97112 09287. In case of Prepaid orders Refunds will be processed as per our Refund policies.